Returns & Exchanges
At Facetheory, we believe in the efficacy of our botanical formulations and offer a 365-day satisfaction guarantee on all products. If you are not completely satisfied with your results, we make it simple to return or exchange your items for a full refund or store credit.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to begin the process.
Pack Your Items
Carefully place the skincare products in their original packaging or a secure box to ensure they arrive safely back at our warehouse.
Attach the Label
Download and print your prepaid shipping label from the portal and affix it clearly to the outside of your return package.
Receive Your Refund
Once our team receives and inspects your return, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing